The Certificate in Front Desk Operations is a specialized program designed to prepare students for successful careers in the front office department of hotels, resorts, and other hospitality establishments. The course focuses on providing students with the knowledge and practical skills necessary to efficiently manage front office operations and deliver excellent guest services
- Introduction to Front Office Management
- The fundamentals of Front Desk Operations
- Guest Check-in and Check-out procedures as at the front office, followed by essentials for the management of reservations made.
- Concierge Services and the required Communication Skills to practice these skills
- Problem Solving and Conflict Resolution
- Total Qualification Hours → 310
- Hours → 200
- Credit Value → 20
Develop a broad understanding of the hospitality and catering industry, exploring the broad structure of the industry, types of operations and establishments within the sectors.
Develop skills and knowledge for key skills needed for become a true professional in the hospitality industry. These includes personal attributes, communication skills, problem-solving, presentation skills, interpersonal abilities, teamwork skills, leadership skills, time management and some others.
Develop fundamental knowledge and understanding of the principles of health and safety in a hospitality and catering environment along with introduction to common hazards in the workplace and immediate action and emergency procedures to ensure a healthy and safe workplace.
Lodging and its various aspects will be introduced to students, including the types of lodging, how they function and how they are managed and maintained.
The importance of keeping a tidy and orderly environment as well as the necessary actions to do so will be taught to the students. Students receive the information and abilities they need to guarantee that the area is always available for usage and that all equipment is in good operating condition.