Certificate in Front Desk Operations


4 Months

The Certificate in Front Desk Operations is a specialized program designed to prepare students for successful careers in the front office department of hotels, resorts, and other hospitality establishments. The course focuses on providing students with the knowledge and practical skills necessary to efficiently manage front office operations and deliver excellent guest services

  • Introduction to Front Office Management
  • The fundamentals of Front Desk Operations
  • Guest Check-in and Check-out procedures as at the front office, followed by essentials for the management of reservations made.
  • Concierge Services and the required Communication Skills to practice these skills
  • Problem Solving and Conflict Resolution
  • Total Qualification Hours → 310
  • Hours → 200
  • Credit Value → 20